Who makes your bags?

All bags are designed and made by me (Colette Johnston) in Atlanta Georgia!

What does limited batch mean? When do new patterns/designs come out?

With limited batch quantities we are able to focus on quality and sustainability. Our goal is to try and come out with restock of sold out items once a month and new designs quarterly. If an item you want is out of stock, please do not hesitate to reach out and set up a preorder for the next release. The best way to know when exactly new product and designs are coming out, is to sign up for our email list and follow us on social media.

What is your return policy?

All items have a 14 day return policy. The 14 days begins the day the bag is delivered to the address. If you need to innitiate a return, please contact us for return details. Once the item is returned, it will be inspected first for any wear and tear and returns will be issued accordingly. Please see our shipping/return policy page for more details.

Can I order custom changes to a bag? (zipper, closures, pockets)

We do not add any custom changes to our bags at this time.

If you have any further questions, please email us at Knollwoodcompany@gmail.com

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