Shipping and Returns/Exchange

Shipping

Items are shipped using standard USPS ground shipping. When your item is shipped you will recieve an email with a tracking number.

Returns

Return shipping is free. You will have 14 days once receiving your item to return the item. Email knollwoodcompany@gmail.com, and we will send you a shipping label to process your return quickly. Please email us before returning any item. If you're unhappy with your purchase, we would appreciate your feedback. Items must be in original condition to qualify for a refund. After we receive your return and confirm it's in original condition, we will refund you using your original payment method.

Exchange

If you receive an item and would like to exchange it for a different color or item, please email us at knollwoodcompany@gmail.com within 14 days of receiving your item. The item being exchanged must be in the same condition in which you received it. Once we have inspected the item, we will ship out the new item :)