Shipping and Returns/Exchange

Shipping

Items are shipped using standard USPS or UPS ground shipping. When your item is shipped you will receive an email with a tracking number.

Returns

Return shipping is on us! You have 14 days from the date your item is delivered to initiate a return. Just email us at knollwoodcompany@gmail.com, and we’ll send you a prepaid shipping label to make the process quick and easy. Please reach out before sending any items back — if you're not completely satisfied with your purchase, we’d love to hear your feedback. Items must be in their original condition to qualify for a refund. Once we receive and inspect your return, we’ll issue a refund to your original payment method.

Exchange

If you receive an item and would like to exchange it for a different color or item, please email us at knollwoodcompany@gmail.com within 14 days of receiving your item. The item being exchanged must be in the same condition in which you received it. Once we have inspected the item, we will ship out the new item :)